The top ten things I have learned from my time at TriNet
- Surround yourself with winners. I was fortunate to be on the #1 team in the country and was able to work very closely with the #1 Sales Consultant at TriNet in the #1 region in the US. Being able to work with closely with Drew, I was able to learn from him and going through the sales process quite with clients, there was no friction at all. It made it so easy for the client to say yes. This, however, was after years and years of mastery, being a subject matter expert was only part of it but every single interaction was seamless. He went above and beyond what was expected. From answering emails as soon as possible to well thought out follow up emails after meetings. I was also fortunate to have the #1 manager who hired only the best. He saw something in us that no one did.
Mike is able to coach us and provide valuable insights into our weaknesses. The real-time communication was extremely helpful instead of the norm, which was waiting until 1on1s to go over specifics. He wanted us to know every detail of our deal from top to finish even if we were secondary on a deal. The amount of work he put into preparation for everything is inspiring. It’s no wonder we were so successful.
2. The importance of having an Effective leadership team– all of our leaders were incredible, and they made sure to come to visit the NYC office often. They made an effort to show visibility and come to Manhattan with a meet and greet. They communicated with us the vision and conducted an intensive survey to address many of the issues and created projects on how to get to where we want to be.
Catherine Wragg, our CHRO, is a leader I’ll never forget. Even though she is quite busy as you would expect for any 5.5 billion dollar company, she always took the time to listen to me and even attended meetings I have suggested to make TriNet even better.
Burton Goldfield our CEO has been the best CEO I have ever worked for. Luckily, I met him on the first day of my job and remembered my name since. In a company with as many employees as we have that says a lot about him.
3. Taking care of your employees and the power of recognition.
I have never felt so fortunate and recognized in my life. Every positive, respecting the process and getting feedback from when you are either performing or struggling was incredibly valuable. We had weekly meetings where we would go over the win of the week and every time I won rep of the week. All of the early mornings and late nights going to networking events to build out my ecosystem seemed worth it.
TriNet really makes sure you are appreciated for your efforts. They do this verbally in person and at company-wide events.
4. Create an experience that will Wow everyone.
Going to my first triumph was the craziest experience I have ever seen. The amount of money, preparation, and thought that goes into this conference is out of this world. I have never felt so fancy. From the first second of checking in at the front desk at this beautiful hotel to the dining experience at night, everything was so thoughtful and extravagant. That is how you know you work for a great company when they invest that much time and energy into the conferences.
5. Teamwork- the importance of leveraging everyone’s strengths
The whole company comes together, especially for the bigger deals. I was able to work with an industry director, my colleague in a different vertical, my manager strategize how to anticipate objections and add value, not to mention 10 other people getting involves to get the right resources to support our client.
There is something special about all hands on deck experience.
After they became a client we had a whole session with the payroll product manager, the industry executive, getting 7 people into a room to make sure the client feels heard is something that taught me that humans just want to be heard.
The process of going through sessions to voice concerns and be able to give feedback can be so valuable.
6. Being Passionate about people.
I have met some of the most hardworking and passionate people in the world. At the end of the bday, being an HR company it just comes down to people because of the talent wars and companies that are treating employees as a commodity. There has been a shift in people leaving companies rapidly everyday especially in a market like NYC where it is so competitive for attracting the best people. We realize that replacing employees can be quite costly.
Having a company that focuses on people and how people are the backbone of a company it helped me learn so much about business and how to make sure you feel appreciated and respected.
7. Invest in training and development.
Luckily, I was a part of a region and team that genuinely make sure every day was a learning opportunity. From all of the directors taking turns talking about specific topics to improve to our weekly meetings where we would learn something new.
The shark tanks were designed to truly help us go by purposely putting in an environment where everyone gives feedback at the end of a meeting. This was beneficial because as employees of TriNet we are always going to be more knowledgable so we are more likely to ask harder questions. Preparing for the worst can help you in any situation, so I appreciated the training to be able to expect the worst.
8. Having and building Confidence in yourself.
Growing up, there were many instances where I felt like an imposter, but TriNet truly made me feel appreciated, and I excelled at many different things here. Building strategic relationships and asking for help. Because of my humility, I was able to learn from literally every single human interaction from the client services, HR team, to every one of my brilliant co-workers. Because they did such an amazing job hiring, you feel comfortable working with anyone in our office.
My confidence grew because of my manager’s continuously coaching and how the company trains and develops you speaking in front of a large crowd.
9. Implementing feedback and applying it everywhere in life.
The regular feedback is crucial because as professionals, you can always improve. There is always someone better than you at something even if you are #1 in revenue, and there are people that are better than you at some skill.
This was helpful because every day was a training to improve in something, whether it was being more direct and asking for what you want to attention to detail.
The opportunity to truly go outside my comfort zone allowed me to play around whatever it was.
10. Having fun at work.
Being that most of us are in the office more than with our families. It’s essential to have a good time. I will miss the laughter and joking around. People like Brian Lo, Jason Atkins, Robyn Masi, Mike Ragone, and Peter Ford help put a smile on your face. I enjoy having fun, and I am guilty that when you are in the zone. Sometimes it’s hard to remember that hey at the end of the day if you are not having fun at work. That makes your life a lot harder.
I enjoy the happy hours, celebrations of our efforts, and getting to know people on a deeper level. TriNet afforded me to create many of my own events, and I was able to go to so many conferences. I enjoyed learning and meeting so many interesting people. A job that allows you to learn about different topics and industries made my life so much more exciting.
Thanks, TriNet! I will support you always as you continue to grow and prosper.